Complaints

COMPLAINTS

How to file a complaint

All complaints regarding products or the online store can be submitted:

• in writing to the following address: ul. Warszawska 29B, 05-520 Konstancin-Jeziorna;
• in electronic form via email to the following address: info@babyhop.pl.

The product can be sent or returned as part of the complaint to the following address: ul. Warszawska 29B, 05-520 Konstancin-Jeziorna.

What to write in a complaint

It is recommended to include in the complaint description:

• information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity or lack of compliance with the contract;
• request for a method of achieving compliance with the contract or a declaration of a price reduction or withdrawal from the contract or other claim; and
• contact details of the complainant – this will facilitate and expedite the complaint processing.

The requirements specified above are recommendations only and do not affect the effectiveness of complaints submitted without the recommended complaint description. If the complainant changes the contact details provided during the complaint processing, they are obligated to notify the Seller.

The complainant may attach evidence (e.g., photos, documents, or the product) related to the subject of the complaint to the complaint.

We may also ask the complainant to provide additional information or send evidence (e.g., photos) if this will facilitate and expedite our complaint processing.

When will you receive a response to the complaint?

The Seller will respond to the complaint immediately, no later than within 14 calendar days from the date of its receipt.

Where can you find the legal regulations regarding complaints?

The basis and scope of liability for the product's compliance with the contract are defined by generally applicable laws, in particular the Civil Code, the Consumer Rights Act, and the Act on the Provision of Services. electronically on July 18, 2002 (Journal of Laws No. 144, item 1204, as amended).

We have two types of liability for the product's compliance with the contract:

• Seller's statutory liability – this is liability arising from legal provisions. Below you will find detailed information on where it is regulated. This liability cannot be excluded in the case of consumers;
• Contractual liability (e.g., a warranty provided by a guarantor) – this is additional liability, applicable when the product is covered by, for example, a warranty. The warranty may be provided by an entity other than the Seller (e.g., the manufacturer). Detailed regulations regarding liability under the warranty can be found in the warranty card or in another place concerning the granting of the warranty;

Below you will find detailed regulations regarding the Seller's liability under the law - depending on the type of product (movable item, content or digital service) and depending on the date of conclusion of the contract (until 2022 or from 2023):